Customer Testimonials
Great experience with Mrs Evilyn
Went in here after a car being sold out from under us a few dealerships down. We went in late and Austin McCracken started helping us right away. He was so helpful and helped me find the right car without being pushy. We got it all done that night and I love my new car. The process was smooth and Austin was wonderful to work with. Definitely recommend.
Friendly staff. Kept me updated. Service was completely correctly and in a timely manner!
Austin McCracken met my family and I on the car lot while we were browsing. He was pleasant and patient as we went from one vehicle to the next; as my son was extremely indecisive. While we were inside being processed Austin offered us cold beverages and displayed sincere concern on what we would be pleased with. He also explained in detail each step of the process and gave us an accurate estimate of how long until the purchase was complete. From beginning to end we were at the dealership for an hour and fifteen minutes before driving off in ...
Highly recommend Mike Smith Nissan, especially Sales Consultant, Austin McCracken. They were courtesy through the entire process and were able to work with me and get me into a vehicle.
Thank you Austin McCracken for being so patient and working so hard to get me in my new car you made it so smooth and easy I like that you didn’t pressure me I will definitely ask for you if I buy another car you gave me 5 star service
First I would like to say thank you to Mike Smith Nissan and your crew. Y'all are awesome. But my main person I would like to thank is Austin McCracken. Austin not only worked with me to get my notes to where I needed it to be but has been there to answer all my questions even after I already drove off. I dropped my vehicle off this morning before work to be tinted and he himself came and drove it to my job when they completed it so that I wouldn't have to lose any time at ...
Ms Evelyn is great to work with and talk to.
Just purchased a vehicle from Ed Corbitt! Great customer service and he will be my go-to guy in the future. Thanks for a fantastic deal on a beautiful SUV. Highly recommended. Ask for Ed!!!
Big Al and Evelyn were just awesome to work with!
Evelyn was a huge help. I needed a car quick. She made sure she worked with her partners to get the car I wanted at a reasonable rate. Coming from someone in sales that type of effort to go above and beyond means everything and makes me want to recommend anyone any the area.
I went here looking for a vehicle and I found it love it so far. There was a little paperwork but they made it so easy to buy it and drive off in just a little while. I had a real good experience here. I would recommend this place as a place to go get your vehicle.
The service department is excellent. Came to Mike Smith Nissan last week because my engine had gone out and the advisors were extremely helpful with helping me diagnose and setting me up to get my engine replace. Very knowledgeable and friendly. Thanks guys Edited- the services advisors are Issac and anthony.
Mike Smith Nissan helped me take full advantage of my coupons. Great communication from time in to time out.
The service department manager is very helpful and eager to earn your business. Ive delta with Issac personally and I was pleased with his commitment to helping the customer.
Evelyn made this one of the best car-buying experiences I've had thus far. Thank you!
We purchased a vehicle in the Houston area due to limited availability locally of the car we wanted to purchase for our daughter. Our experience with the service department at Mike Smith Nissan and Anthony were amazing. They even washed her car for me, which took another to task of my busy day off my to-do list. We scheduled our appointment online and everything went smoothly and done in a timely manner. Will definitely continue using their service department instead of returned to the Houston dealership where we purchased the vehicle.
Got a great Rogue and was helped out alot by Tommy
Chasidy was very helpful. There was another staff member who I don’t recall name but he told me I would receive the survey and provided me paperwork when I picked up the vehicle. Very nice. Matt - Kelleher was exceptionally helpful as well in setting up the service. Thank you.
Great, quick service. The only thing I would say is they didn't put a new sticker in my window so I won't know when I need to get it changed again.
GOOD PEOPLE, GREAT SERVICE!
I was not very pleased today. I needed several different services done on my vehicle. I had different coupons for each services and the advisor informed me I could use only one of the coupons. They are telling me that I need these services and asking if I want to have them done yet they expect me to come back 4 different times to get them done in order to take advantage of the specials. I think this is ridiculous.
Best service by far!! Highly recommend.
Couldn’t ask for better! Everyone was so nice and welcoming definitely recommend going there!!
Service was excellent and everyone kind great clean environment will give them a 10 and plus 10 snacks being available is really nice to Thank you for quick and good customer service
The services was fast the employees was great at every step of the way.
Service department really helped me out. I was on the first day of a 2 week road trip when my car broke down near Beaumont Texas. I got towed I and they diagnosed problem, fixed and got me back on the road in less than 2 hours. They were very helpful.
The people at Mike Smith is the best!!
Great Salesman, Great Vehicle, Easy Purchase... The entire Mike Smith Auto Group is a great asset to our area.
It was fantastic, Chasidy was very professional and got everything done in a timely manner
Very friendly and my sale lady Mrs Evelyn is the best
My salesman was the greatest
Excelent atention, so fast a issue with the idiom but it's ok. i recomend the site.
Tommy Haire was very attentive and personable. He put my wife and I at ease from the start. I will recommend him and Mike Smith Nissan to anyone who shows interest in Nissan products in the future.
They really are good help and do everything they can to make sure you are happy and have what you need!!!
Mrs Evelyn has done it once again. She is awesome and compassionate. By the time we made it to her we were all a lil frustrated but my daughter was really overwhelmed with her day and bad results by then, she's even stormed out. But Evelyn was still willing and patient. Then on the end we met with "Fishtopher's" mom (Mrs Stephanie)and she provided us with a whole other wind breaker and the drive home was as exciting as it was meant to be. This was inspite of the crazy day we've had. I ...
It was my first time buying a vehicle and mr.Albert took real good care of me got me the best deal for a low note every month from now on that’s the only place I am buying a vehicle from they are the best place to buy a vehicle
Everything went smoothly Austin and the financial Dept. Was very helpful.
Came in for a transmission fluid flush. Was quick on doing setvice.
Everything was done that was asked of staff.
The wait was not long and they will keep you updated with what is going on with your vehicle.
The service was great. The sales people were very friendly. I met Albert at first. Then, I met Evelyn. Both were superb people.
Great customer service, car was performed quick and professional
Satisfied
As usual always a great job done thank you for asking!.
The experience of being a new car buyer was non-stressful, smooth and exciting.
Very friendly, the service was completed in about an hour.
Dealership was fast and efficient in processing our new Rogue purchase, and gave us a fair price on a brand new vehicle! In and out in a couple hours and that included looking at vehicles and a test drive. Our salesman Al Hamilton was awesome, very professional and courteous!
Outstanding
The service was fantastic and I really appreciate the professionalism from the service attendant to the mechanics. The last service for battery replacement was awesome! The team at Mike Smith Went above and beyond our expectations! Thanks Service Team over at Mike Smith Nissan in Beaumont Texas!
This was our 7th or 8th purchase from Mike Smith...i quit counting. The whole experience was quick and painless! We were in and out with our new truck in about 2 hours! Tommy Haire was awesome, extremely knowledgeable and informative. If you are in need of a new ride, please consider giving him a call.
Great and efficient. Anthony in service is awesome.
Informative and courtesy
Evelyn helped me get into my dream car. She is very knowledgeable about the pathfinder and was very helpful.
Overall had a wonderful experience, buying process was made so ease that everything went well and we got our New Nissan Rogue 2023 car on the same day 😊😊 Much recommended..👌👌
Great service and friendly staff
Love their fast service! Nice lobby area is a major PLUS
If you are in the service department I highly recommend Tailor Fontenot to handle your needs. Has made my entire car repair process smooth and transitional.
No appointment still got me in and out, the gentleman that wrote up my oil change was super nice and polite.
Given all the circumstances of my purchase I think it was a good deal. Austin did a very good follow up and was very helpful
Great job !
I had oil change, recall taken care of & 12 month maintenance done within less than hour 1/2. Everyone was friendly & answered questions I had promptly.
Thank you. I will be using Mike Smith Nissan for now on. A special thank you to service advisor Tailor Fontenot for making everything a very easy process.
The best experience buying a vehicle I have ever had! Albert took amazing care, answering every question and showing me all of the amenities. I felt my time was valued and I was a priority. Everyone I met was extremely nice and welcoming. The dealership itself was clean and easy to locate. Overall, my experience was great. I will definitely be coming here for my next car! If you’re in the market, go see Albert (Big Al)!!!
It was very pleasant. It just took a long time, considering I did make an appointment. I do, however, understand they were shorthanded. The staff was very sweet, offering snacks and drinks to the customers that were waiting.
From the initial conversation with Tommy, to some help after the deal went through my experience has been 10/10. Everything went quickly and smoothly and I was able to drive out in a new leased truck is less than 24 hours from initial contact.
My salesman Austin listened to my needs and provided several options for me to choose from. We were able to come to an agreement on a used truck and pricing.
I bought a certified used truck front them and had to take it in for some work and I was pleased with the help I received . I was able to drop it off before school and then go pick it up after. It was coved under warranty also and had no trouble .
Had a wonderful experience this morning! Tracey was a sweetheart and put me at ease because I was panicking about my car lol. Everything checked out good! Will definitely be back.
Ms. Tailor Fontenot she is Excellent. Very good.
Tailor is very friendly, personal and professional.
Austin. Was. Very. Nice
Service was very good, and the price of that service was reasonable 👌
I purchased a new car and Syed my salesman was outstanding. I’m a very happy customer!!
Tracy of Mike Smith Nissan helped me tremendously replacing my aircon compressor. Professional and Courteous. She also helped me processing my warranty