Very friendly, the service was completed in about an hour.
Dealership was fast and efficient in processing our new Rogue purchase, and gave us a fair price on a brand new vehicle! In and out in a couple hours and that included looking at vehicles and a test drive. Our salesman Al Hamilton was awesome, very professional and courteous!
The service was fantastic and I really appreciate the professionalism from the service attendant to the mechanics. The last service for battery replacement was awesome! The team at Mike Smith Went above and beyond our expectations! Thanks Service Team over at Mike Smith Nissan in Beaumont Texas!
This was our 7th or 8th purchase from Mike Smith...i quit counting. The whole experience was quick and painless! We were in and out with our new truck in about 2 hours! Tommy Haire was awesome, extremely knowledgeable and informative. If you are in need of a new ride, please consider giving him a call.
Great and efficient. Anthony in service is awesome.
Informative and courtesy
Got oil change and Carwash and they updated me the entire time I was there I was offered water and they was friendly place was clean
Evelyn helped me get into my dream car. She is very knowledgeable about the pathfinder and was very helpful.
Overall had a wonderful experience, buying process was made so ease that everything went well and we got our New Nissan Rogue 2023 car on the same day 😊😊 Much recommended..👌👌
Great service and friendly staff
Love their fast service! Nice lobby area is a major PLUS
If you are in the service department I highly recommend Tailor Fontenot to handle your needs. Has made my entire car repair process smooth and transitional.
No appointment still got me in and out, the gentleman that wrote up my oil change was super nice and polite.
Given all the circumstances of my purchase I think it was a good deal. Austin did a very good follow up and was very helpful
Great job !
I had oil change, recall taken care of & 12 month maintenance done within less than hour 1/2. Everyone was friendly & answered questions I had promptly.
Thank you. I will be using Mike Smith Nissan for now on. A special thank you to service advisor Tailor Fontenot for making everything a very easy process.
The best experience buying a vehicle I have ever had! Albert took amazing care, answering every question and showing me all of the amenities. I felt my time was valued and I was a priority. Everyone I met was extremely nice and welcoming. The dealership itself was clean and easy to locate. Overall, my experience was great. I will definitely be coming here for my next car! If you’re in the market, go see Albert (Big Al)!!!
It was very pleasant. It just took a long time, considering I did make an appointment. I do, however, understand they were shorthanded. The staff was very sweet, offering snacks and drinks to the customers that were waiting.
From the initial conversation with Tommy, to some help after the deal went through my experience has been 10/10. Everything went quickly and smoothly and I was able to drive out in a new leased truck is less than 24 hours from initial contact.
My salesman Austin listened to my needs and provided several options for me to choose from. We were able to come to an agreement on a used truck and pricing.
I bought a certified used truck front them and had to take it in for some work and I was pleased with the help I received . I was able to drop it off before school and then go pick it up after. It was coved under warranty also and had no trouble .
Had a wonderful experience this morning! Tracey was a sweetheart and put me at ease because I was panicking about my car lol. Everything checked out good! Will definitely be back.
Ms. Tailor Fontenot she is Excellent. Very good.
Decided to trade in my 2020 Murano for the new 2023 Pathfinder SL with premium package. My salesperson, Evelyn, was fantastic and got me the best deal! The Sales and Service departments are top notch!
Tailor is very friendly, personal and professional.
Austin. Was. Very. Nice
Service was very good, and the price of that service was reasonable 👌
I purchased a new car and Syed my salesman was outstanding. I’m a very happy customer!!
Pleasant experience. Comfortable atmosphere while waiting, and most important fast ,and professional service.
Tracy & Tailor are awesome!!! BUT this is the second time the nitrogen pressure WAS NOT adjusted with rotation. Now I have to go to a dealership in ROSENBERG where I live. I have continued bringing my Nissan to MSN because of the service advisors, but I will probably stop now. SHAME
Friendly service, not a long wait time.
I am satisfied with the work they did at Mike Smith.
Tracy of Mike Smith Nissan helped me tremendously replacing my aircon compressor. Professional and Courteous. She also helped me processing my warranty
Mike Smith Nissan diagnosed the problem, ordered the part and repaired the car to my complete satisfaction! Thank you!
Had a coupon Nissan had mailed for free oil change on one side and $500 off on the other. I tore that side off but it had code on it but David still found a 15% voucher for me
The service lady was awesome she was a great help to help me understand what i needed to get done to my truck.
Evelyn was a great saleswoman she had a great Outlook and she smelled good
Dr. Phil the car sales man made it painless to purchase and he doesn’t push you or be pasty with things I hate to buy cars from dealership but Dr.Phil is an awesome man.
I love their service department! A sweet woman Sandra helped me and she just brought a smile to my face. Her customer service skills was superb and I would definitely go back there for any of my cars needs.
It was a good experience. I am always treated kindly and friendly. I wouldn't take my Nissan any other place except Nissan because they are the experts on their vehicles.
Everything was great as an overall experience!
Bought my 2020 Murano at Mike Smith Nissan and always bring it to them for oil changes and all maintenance. They are always friendly and professional. Sales and Service Dept is top notch!
The service was wonderful.... The team worked together to make sure I was taken care of and smiled while they did it. That's 5 stars for me;)
My experience was great until the end! I had a coupon. They figured my bill without adding coupon! I brought to there attention! They added a credit on my account for my next visit!
Everything was great! They were fast and effective. Tracy was absolutely awesome. She was very helpful and informative. Honestly just all around great experience! Thanks Tracy
On point! Couteous! Fast! Efficient! Very convenient! I have been a mike smith customer since 2004 honda dodge now nissan!! Same greatness in every dealer!!
The guy who helped me was so sweet and helpful. They are also a clean place. All the workers are friendly as well. I never really have to wait so long or get upset with anyone. They also have good snacks and drinks.
Courteous and reasonable price
Took my car in today 7-29-2022 got an oil change and my car was ready in less than 30 minutes .. Thank you so much Awesome !!!
Great experience! Fast easy service
Love anytime I visit Mr.Albert aka The Parking Lot Santa Claus.He is a man of integrity. He doesn’t pressure the buyer into an automobile just to make a sell. He listens to the customers needs and provides them with the best vehicle. Thanks Again Mr. Albert
These guys were helpful and worked with me pretty well. I'm happy with the service I was given and will go again in the future.
I went in for my routine oil change that I had scheduled online. I received text message updates about how my inspection went as well as an email.The staff all were professional and promote to assist. My car also looked great after the complementary car wash.
Fast, Friendly, and very Family oriented. The staff is approachable, and the lobby is always clean and stocked with refreshments. I have gotten my last two cars from Mike and would recommend to anyone.
Had a great service appointment and Tailor made sure everything went as expected. Would recommend and will be going back for future service.
Very professional and friendly was informed of the findings that needed attention no extra unnecessary work was forced on me at any point while I was there I would recommend this dealership to anyone
Basic services like an oil change and tire rotation was great. When I mentioned that my car stalled on me and I wanted to find out what was wrong. I was told that there were no mechanics at that time who could help me.
Evelyn Brown has the best customer service. She goes above and beyond to make sure her customer is satisfied. The paperwork was ready when I got there which made the delivery hassle free. I would definitely recommend mike smith.
Excellent service, reliable will recommend to friends and family on time .Technical questions always answered if you have any and they always make suggestions about what else needs to be taken care of like your tire tread when its getting close to changing tires .
Great service surpassing your expectation. They worked fast, diagnosis was precise, efficien and reliable, environment is costumer friendly, staffs are welcoming and price of whole service is cost efficient.
Great service! Quickly returned my car for a service and I was 100% satisfied! I repaired my vehicle and bought another car for my son!
Isaac met me at my car as soon as I pulled up. I requested an oil change, tire rotation, and a state inspection. He was very thorough and kind. He kept me informed while my car was being serviced. He was quite amazing!!
Mr.william was very polite and very helpful..he let me know what I needed and how much it would cost me total,he also let me know about the payment plan..now what I think about the payment plan you should not have to get approved for it.It should be offered to all customers that service with you all the time no matter what..thanks again. For the excellent customer service..
Isaac surprised me by meeting me before I could even get out of my car and quickly attending to my request for a state inspection. He was eager, fast, and pleasant.
Isaac was my service person and he was great… extremely nice! I went in for an oil change and it didn’t take long for my service.
Isaac was a breath of fresh air compared to others I have dealt with at this establishment. Very attentive, polite, and knowledgeable. In and out in 1.5 hours. And even made a follow up call to days later. Finally, a young man who understands customer service. Hope Mike Smith Nissan can hang on to him!
From the minute I arrived Isaac Zimmerman provided me with just outstanding customer service. He listened to my concerns and addressed those and any other issues that may have arisen. Mr.Zimmerman is what makes the additional miles driven to Mike Smith Nissan well worth it.
Scheduled an appointment the day before and had no problems! Quick and easy service. I was taken as soon as my appointment time started! Minimum wait time for my car back
I went there for an oil change, they found a recall on my hood latch, replaced it and I had drug my under carriage halfway off and they fixed that as well, NO CHARGE. Plus 30% off my oil change, I paid way less than I expected and customer service was AWESOME. THANKS 😊
I’ve been using this dealership for several years now for service needs. Always have a pleasant experience. Fast and efficient.The staff is always friendly. I would recommend using the service department.
I love dealing with this dealership. They always get me in and out for routine services. I really love that they keep me informed through text. Oh yes and I love the coupons for my oil changes, etc.
I’ve been using this dealership for several years now for service needs. Always have a pleasant experience. Fast and efficient. I recently decided to purchase a new Nissan and was very happy with my decision to use this dealership. I highly recommend them, especially my sales lady Evelyn!! The whole staff is very nice.
I came in for an oil service. I was greeted at my car and was immediately told that I would be txted when my car was ready. I stepped over to a nearby business. When my car was ready I stepped back to the service area where I was thanked for my business.
Went in to get my car serviced. David made sure if I needed anything I could reach out to him. The wait was not long. Thank you David for making sure everything went great.
Had a great experience. Excellent customer service will definitely recommend to my family and friends. Will go back and buy from them next time I need a new car.
Between the dealership and USAA, it took over a month to get everyone on the same page to finally get my car back to me. Appeared to be lack or miss communication.
Good fast service at a fair price. This dealership honors their word on even old deals. Thanks for your great work.y car wash looks great.
I've been coming over here for some quiet time over 5 years maybe longer and the service is wonderful I reckon man Mike Smith the dealership the sales people the service people I mean the lady that works with me Kelsey she's wonderful it's just awesome and I enjoy it my experience for my family has been awesome and I thank y'all and I appreciate y'all have fatality y'alls kindest thank you so very much
Great customer service, did not feel like a stranger at this location. Staff made me feel welcomed and thankful for me choosing them to service my vehicle.
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