Customer Testimonials

I was greeted by a very friendly service representative and given a time when my vehicle would be ready. She informed me quickly when it was ready (30 minutes before time given). My vehicle was as clean when I drove it out as it was when I drove in.

Evelyn was the best she was so sweet knowledgeable caring sales department is great and papa in survice department is knowledgeable the best thank you Papa for telling me about Evelyn

Excellent service and friendliness each and every time I get my car serviced. Been going here at least 10 years. I always appreciate the free car wash!! RW

I didn't have a long wait. Very respectful and I didn't need to make an appointment for to get my oil changed. Always available to help if I needed it. Excellent service.

I went in to order tires for my car. Joy was very helpful and patient with me. I was sad that Kelsey wasn’t there anymore.

Great service . Joy was great as well . Kept me up to date on details of my vehicle . Needed a shuttle to/from work and was not a long wait . Will be returning.

Have been have oil changes at this location for 4 years. Staff were generally friendly and helpful. The waiting area was clean. Would recommend it.

What a delightful experience in buying a new car!! Got a great deal and everyone was so nice and helpful. Dr Phil was so great!

Big Al is a great salesman. He is fair and honest and no pressure. Very professional ! There was a huge selection of new and used vehicles available. Fast friendly and courteous sales. Good location. Not too far from the Louisiana state line. Didn’t have to pay Texas state tax, even though I live in Louisiana. Louisiana taxes were all I paid at time of purchase.

Service was really easy to deal with and also kept me updated on status of my vehicle. She was very friend and i would recommend Laura as a service person

My service was great and the staff was friendly and helpful. The staff kept me updated with information about my car. I was very happy with my service I received

I have been getting my vehicle serviced here for two years and they are always very kind and knowledge. I can't say enough good about them!

Had purchased new car for wife last year and decided to go with a new car for my Granddaughter. Negotiated fair price and purchased vehicle.

Kelsey is the best hands down. Always friendly, prompt, and knows what she’s doing. Will forever be my go to advisor! Great service and repairs to my car as well. Never had a problem. Been with Nissan since 2011

Dealer sent me a reminder e-mail; and I was able to book my appointment through this. They are always friendly; and get you in and out quickly.

I got an oil change, tire rotation, and car wash done in about 30 minutes. It was all at a reasonable price and I thoroughly enjoyed their customer service!

Albert was great! I am definitely going back to him for my next purchase! My family and I were well pleased with the service and our monthly note!

Fast and efficient service. Staff is friendly as well. The experience for me is always awesome. Mike Smith Nissan have got a well oiled machine running. They’ll always have my business. Thank you.

My oil change didn't take long at all. I would recommend this dealership. They go out their way to be sure the customer leaves satisfied.

We are assisted by Evelyn Brown. She is Very helpful, polite, excellent customer service and very knowledgeable. We are very happy with our new truck.

Was very friendly and courteous. Do a great job on servicing our vehicle and washing it. Service is done in a timely matter. Pricing is exceptional.

The staff was very nice and respectful, didn't feel like I was being pressured to buy anything, very good selection of cars and trucks. I got to test drive several different vehicles without no problems and by myself and that made me feel real comfortable.

kelsey makes it easy and is always friendly. Scheduling appointment to service is easy and they do excellent work. Always in and out quickly and overall fair pricing.

Needed a brake job on rear axle, used a coupon from the mike smith app. Had to replace the rear rotors due to what I assume was warping on the inside of wheel. Overall very happy with the job. Taking it easy while the new brake shoes break in, meaning trying to avoid sudden hard stops. Kelsey my service rep was very professional as always and she kept me in the loop on the status of the repair. And if that weren't enough my vehicle was washed! Amazing!

Fantastic dealership I will definitely return! They was very knowledgeable and helpful to me! They didn’t pressure me into the sale! They was very professional!

Evelyn made this the best car buying experience we have ever had. Evelyn is now our permanent sales person and I will recommend all my family and friends to visit Evelyn at Mike Smith.

Excellent service quick inn and out Ms Kelsey was very helpful and knowledgeable and always smiles Will definitely recommend Clean and well sanitize facility with good social distancing

Tailor did amazing!! She helped me with tire selection and accepted my oil change coupon with no problem. Afterwards she explained everything they did on my vehicle. She was extremely helpful and thorough.

Always look for Kelsey when bringing my vehicle in for service. She is always a breath of fresh air and love it when she tells me to have a blessed day.

I always receive above and beyond great service from Kelsey in the service department. She’s the only one that I book my service appointments with.

Kelsey is always the best!!!!!! The service was amazing as usual. My auto inspection only took around 25 minutes from check in to check out.

Today I needed my oil changed and tire rotation. I brought my car in and then the shuttle (great service) took me to work. Tailor, my advisor, kept me updated on the progress like she always does. She goes above and beyond each time. I look forward to using them for many more years.

Very professional but very friendly and helpful!! Kelsey is very knowledgeable and explained the details . Service department was thorough and quick. I will definitely be referring my friends and family to Mike Smith!!!

Matt, Tailor and the service techs were fantastic. We were heading home from vaca when our Murano began to run rough and our check engine light came on. Fortunately we picked Mike Smith Nissan for repairs. We certainly made the right choice too. All employees were professional, knowledgeable and very gracious. Tailor and Matt put my wife and I at ease when we explained the situation and they were right in their initial thoughts. That we would be back on the road home shortly. We felt so much better after talking to both. I just want to extend a heartfelt ...

Service Advisor Kelsey was Outstanding, prepared, informative, thoughtful, Great Personality, explains everything for future Visits! Couldn’t be Happier. Thanks Mike Smith for the Great Service, And they do have shuffle service to bring you to and from work!

The sales lady and mechanic did a excellent job On all my repairs to my vehicle. Also kept me informed of what was going on. Throughout the whole service.

Paw Paw The Tech did a great job servicing my diesel truck. Very happy he took the time needed to evaluate the needs I had on my truck.

This makes the second vehicle I have bought from Evelyn Brown, and I don't want to buy from anyone else. She makes it so easy and treats you like family. If you are tired of high pressure tactics and sales gimmicks, do yourself a favor and go see her at Mike Smith Nissan

It was a great experience kaleigh kept up to on the progress of my car. She presented great customer service with a great positive attitude. She is one customer service representative that if you are having a bad day her friendly smile and attitude will turn you around.

She made sure the fluids were checked on my car. She made sure it was done in a timely manner. I will continue using Tailor as my Advisor.

Prompt and professional service and very courteous staff! Even though the service was free, the staff made sure that my truck gets the top quality oil and filter.

My visit today was splendid as usual. Love the customer service. Myesha Williams is a excellent and knowledgeable advisor. I love the discounts as well.

Great experience customer service was great and no hassles. Was upfront about everything. Closing time was very quick but at the same time they went over everything.

Valencia was very professional, friendly, and answered all questions I had about the vehicle I purchased. Mr. Smith did a great job explaining extended warranties.

Great job like that service Department will always go there Taylor was great car was clean and what a great deal I will tell everyone I know Thanks

Tracy Reynolds was very very professional in her job in making sure I was well informed about what was happening to my car, her customer service is excellent, I used twin city Nissan once but I did not like their service and their customer service was bad.

Oil change and tires rotated and balanced. It was fast, the customer service is incredible and it was extremely reasonable. This is my second time here...I'm from out of state and their service truly is beyond reproach.

Kelsie was awesome and very polite. I recieved very quick service, vehicle was ready the next day and very reasonable pricing. I will most definitely use them again.

Had a great experience today while getting vehicle service. I always love taking my vehicle here they make you feel very welcoming and always does my car right.

1st oil change and tire rotation on new rogue. Great service and completed quickly. Also completed a recall fix on the rear camera. Service department was very efficient. Sorry to see the damage from Imelda.

Great customer service. Was kept updated on repairs. Would highly recommend to others. Naelah was a great help with updates on repair. Very professional atmosphere.

The work was done quickly. The vehicle report was very helpful and it flagged the air filter needed to be changed. Excellent customer service by Holli.

They’re the Chick Fil A of car dealerships! I always have great service when I come in and Kelsey is always the best! : )

Went for an oil change and was completely full! They took me in and thought I’d have a long wait of 2 1/2 hours... roughly took them 1 hr with 5-6 people in front of me! Very good service and excellent customer service!

Every time I visit this establishment my vehicle service is quick and inexpensive. Very professional people. Kelsey James is a great service rep. I’m pleasex

I like the fast friendly service I receive at this dealership. My service advisor Kelsey is very knowledgeable and I trust her recommendations. The quality of their work is always good. I will continue to go there for all my needs.

Great place to go for service for your Nissan! Stop by and meet the service advisors. They are friendly, caring and knowledgeable! Thank you for your time please enjoy

They always have excellent customer service...and they work efficiently to get you in and out....and I love that they have a shuttle bus to pick and drop you off if needed

Love it! Excellent customer service Kelsey is my go to for all my service dept needs I highly recommend Mike Smith Nissan Service Dept keep up the great work!

I had 25,000 mile service on 10/31/18. I purchased my 2016 Nissan Frontier after Hurricane Harvey. Everyone at Dealership and Service Dept has always been professional. Kelsey with Nissan Service was friendly, knowledgeable and professional. She is an asset to Mike Smith Nissan.

3rd time I've had my Murano serviced here and as always just great service and employees. Keep it up. I will be back. Thanks again great job.

Great first oil change and tire rotation experience. Staff very friendly and helpful. Service was completed quickly. I was very comfortable waiting for my car.

Thank you Kelsey for the cheerful and prompt service. Provided great explanation of warranties plus got free road side assistance for 4 months! 😀 Thumbs up...

Friendly people willing to take care of you and your reason for being there. The place is clean and always have enough staff to handle the job without you having to wait to be served. Good job.

Great service from the service desk to the tech. Will have my service there again. Was taken care of. The service person knew how to greet you.

Went in looking for a new Titan Xd, at the best price ! Got an Xd with 4x4 and unbeatable price . Got the truck I was looking for and had great service !

Easiest car buying experience I have ever had! Sending my mom to find her a new car now! I would reccoment this dealership to anyone.

Staff is always friendly, efficient and knowledgeable. My titan comes back cleaner than i when i left it. Service manager is a jerk but i just bypass him.

I had my car serviced at Mike Smith Nissan. The service representative was extremely helpful. She gave me good advice on what service to get done on my car today. It was very knowledgeable and friendly. Work didn’t take long at all, she went over the recommendations for service and explained everything clearly. And the cost was lower than anticipated. They always do a great job at Mike Smith Nissan in Beaumont Texas.

I was happy to be able to show up without an appt. at 11am and get waited on quicker than when I go early in the morning. There were printer issues upon checkout but I was still pleased with my overall service experience.

The staff here at Nissan Mike Smith are very helpful and friendly. They are patient and highly informative. I would highly recommend family/friends. Thank you!

I had requested information on a vehicle and although it wasn't available any longer, I received a response very quickly. I feel sure had they had something else I was looking for, I would have gotten the same service. Thank you for your time!!!! I definitely would look at this dealership again.

Not ever a happy moment when car needs repairs but Mike Smith makes it easy to wait with a great lounge, Coffee machine, free snacks,, television and a plug for your cell phone. Service is always friendly and helpful taking time to answer questions

Was very pleased with service, Amber my service associate did a wonderful job. I had my flywheel sensor replaced. Work was well executed, I was offer many services, I appreciate the offer in case I forget things.

A few hours Kelsey was great she made sure I was taking care of the whole time she didn't leave me guessing on what was going on with my car

Great customer service, and reasonable rates for services recieved. I would recommend this dealership for maintenance needs. I had the 120k service completed and package price was good.

Kelsey in setvice was awesome.There were no surprises everything went as scheduled. Shuttle driver was also very professional and a good driver.Good job Mike Smith

Great service all around. Very helpful in services that was needed and not needed. Very friendly and informative about the service provided also. �������������� Wish there was transportation service was available for 30 miles or 50 away

Excellent service! Kevin and Albert were great to work with! Purchased last two cars from them and don?t plan on shopping anywhere else! They make buying a car enjoyable!

Great customer service the girl that helped me was very nice. At first i wasn?t sure i was going to stay , but after she helped me she made my experience so much better very nice , polite and helpful. Will definitely return again in the future for services/ repairs to my vehicle.

Wonderful people. They even cleaned my car after the oil change. I highly recommend using Mike Smith for any service work to your vehicle. Thanks

Service was great! My repairs were done quickly. All of the employees are super nice. Facilities were very nice and clean. I highly recommend Mike Smith.

The staff was very helpfull and explained all the repairs clearly. First repairs in 9 years, great car. We will most likely buy another Altima in the near future.

Taylor was the ?. She was perfect in every way with the help I needed,, VERY PROFESSIONAL .. I seriously wish I could deal with people like her All the time .. people like her make the world and it?s craziness Soooo much easier

Kelsey was very courteous and professional. She walked me through the entire process and carefully explained every detail of my repairs and service. I will definitely recommend Mike Smith Nissan service.

I love the people of Mike Smith day help me and my wife to find a nice car the lady that help us is Valencia Rowe she is very sweet to help me and my wife and she didn't leave us until we was happy with the car we got and I just love the car we got.

Kimberly Bennett was outstanding. A a a a a a a a a a a a a a a a a a a a a a a a a .

Takes awhile too get it done. Bring a book. But a pleasant experience. Staff is friendly and knowledgeable. Make an appt and plan ahead, get a ride if you can.

Our sales advisor Willie was great, he made sure all our needs were met on time and he is a very nice person, enjoyed the experience. Thanks

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